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We strive to provide you with a pleasant and
secure on-line experience. Your name, purchases and credit information
are confidential and will not be shared with any one else. Please
visit our Privacy Policy page for
more details.
| Pricing: |
Prices
shown on this web site are our suggested retail prices. You
may also buy through one of our many Red Dragon dealers. If
you would like the name of a local dealer, please contact
us and a friendly representative will give you prompt assistance.
Distributors
and Dealers: Please call for pricing and to order.
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| On-line
Ordering: |
U.S.
and Canada Orders Only:
We are pleased to offer customers residing in the United States
and Canada the option of purchasing directly from our web
site. On-line orders may be purchased with Visa and Mastercard only.
Sorry,
No On-line Orders outside the United States and Canada. Please
Call 888-388-6724 or 785-222-2873 to order.
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| Ordering
By Phone, Fax or Mail: |
If you are from outside the
United State of America and Canada, or if you aren't and simply
don't wish to order on-line, feel free to order by phone, fax
or mail.
PHONE:
United States and Canada call toll free: 888-388-6724
Overseas: 785-222-2873.
You may also print out our mail/fax
order form, fill it out completely, using the prices posted
on this web site, and send it to us.
FAX:
785-222-3619
MAILING ADDRESS:
Flame Engineering, Inc
P.O. Box 577
LaCrosse, Kansas 67548-0577
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| On-Line
Security: |
By clicking on the checkout button on
the shopping cart form, you will be directed to a form for your
address and credit card information. Everything you submit is
secure through our SSL Server and is fully encrypted and safe.
We also have our site daily scanned and monitored by McAfee®
Secure and Quarterly scanned by Security Metrics. Our shopping
cart software and web hosting company are fully PCI Compliant
as well as all our handling of credit card information. We take
credit card and personal information seriously.
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| On-Line
Order Confirmation: |
When you have completed an
on-line purchase you will see an on-screen confirmation summarizing
your order. Please print and keep this for your records. You
will also receive an e-mail confirmation.
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| Shipping: |
Please Note:
MOST orders will ship within 24-48 hours.
Contiguous U.S. Orders and Canada: All orders are shipped
U.P.S., regular ground, within 2 to 3 weeks. The actual shipping
charges will be added to your order during check-out. Other
services, such as Next Day Air, are available with additional
shipping charges. Please call for a shipping quote for these
other services. Please use the UPS Shipping Chart below to estimate how long it will take for your order to reach you.
Alaska and Hawaii: All orders are shipped U.P.S. Second Day
Air Service. The actual shipping charges will be added to
your order during check-out.Other services, such as Next Day
Air, are available with additional shipping charges. Please
call for a shipping quote for these other services.
Some items we manufacture are too heavy or too large to ship
U.P.S. These items include most agricultural flamers, benches
and flare towers. These items are not available for sale directly
from the web site. Please call 1-888-388-6724 or
1-785-222-2873 for more information or to these items. |
Click On Map for a Larger Version |
| Warranty: |
We warrant all goods to be free of defects
in material and workmanship. We repair or replace defective
merchandise returned upon authorization. Please DO NOT return
goods without consent. Warranty does not apply to items altered
or subjected to misuse or neglect.
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At
Flame Engineering, Customer Service isn’t a Department . .
.
It’s an ATTITUDE!
That’s
why when you call Flame Engineering during our normal business hours,
you talk to a full time employee at the factory who has real knowledge
of the Red Dragon product line! (not a machine or a call center)
Still don't feel comfortable buying on-line? Simply print our mail
order form, fill it out using product information on this web
site, and mail your order to us.
FLAME ENGINEERING
P.O. Box 577
West Highway 4
LaCrosse, KS 67548
 
Our on-line store accepts VISA and MASTERCARD.
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